Question 1

Can I add items to an existing order I have paid for already? And do I have to pay postage again?

Accepted Answer

Yes, you can! If you have placed an order already, just place another and we will ship both to the same delivery address. We will refund you any extra postage you have paid on the checkout page.

Question 2

Can I reserve an item without placing an immediate order for it?

Accepted Answer

Yes, you can! Contact us first and let us know what you would like!

Question 3

Can I place an order over the phone?

Accepted Answer

Yes, you can! 07833190601

Question 4

Is ordering from the Festival Trade website secure?

Accepted Answer

Yes! All our transactions are made with trustable security at the SumUp website payment gateway. If you would like to make a direct bank transfer, just contact us and we will send you the essential information.

Question 5

Can I buy it online and pick it up later?

Accepted Answer

Yes! You can pick up your item directly from us at the markets. At checkout, there is a box "send message to merchant" Let us know what day and market you will be picking up your item.

Question 6

How long will it take to get my order?

Accepted Answer

Usually 3 to 5 days! Generally, we post the next day. It can take a bit longer if it is a record artwork. All our post is first-class signed for.

Question 7

Order still not arrived?

Accepted Answer

Be patient! The Royal Mail can delay delivery. If the item needs to be posted outside the UK, we usually use Parcel Force and it can take longer for your item to arrive. The tracking number will be provided.

Question 8

How do you pack the orders?

Accepted Answer

Generally, we are very careful with packaging. Records will be packed with stiffeners and in a professional record box. Vinyl will be in their paper sleeve outside of the cover to avoid damage to the spine. Record artworks are framed with a glass front, so we are very careful and make sure the artwork will arrive without damage.

Question 9

I didn't get an email confirmation after the purchase.

Accepted Answer

Please check your email spam folder.

Question 10

what payment options do you have?

Accepted Answer

You can pay by card or bank transfer.

Question 11

Do you charge VAT?

Accepted Answer

We are not VAT registered, so we do not charge VAT.

Question 12

Can I order online and pay on the day I pick it up?

Accepted Answer

Yes, it's ok!

Question 13

Do you accept returns?

Accepted Answer

We accept returns! If this is damaged in the post or faulty, we will refund it after the item is returned to us. (read terms & conditions) 14 days returns.

Question 14

And if the item arrives damaged?

Accepted Answer

Please contact us and we will try to sort things out. If possible email us a photo or video of the damage.

Question 15

I received the wrong item!?

Accepted Answer

That is likely not to happen but if so, contact us and we will sort something out.

Question 16

I bought something by mistake, what can I do?

Accepted Answer

After the item is returned, you can choose another item but you will have to support any extra expenses related to postage or price difference. Contact us and we will try our best to sort something out.

Question 17

Do you have a shop I can visit?

Accepted Answer

The Festival Trade is a music stall with a regular place at Frome, Cirencester and Bristol markets. We do some casual markets, Festivals and events too! For more information and how to find us, visit our Facebook events page.

Question 18

Do you have more stock available?

Accepted Answer

Yes! The Festival Trade stall has a stock of records and CDs for the markets and a different stock online. Both market and online shops have different stock coming in every week. If you are looking for something in particular, feel free to contact us.

Question 19

What music genres do you stock?

Accepted Answer

We have many music genres available but our main focus on records is Rock / Indie/ Electronic / Punk/ Hip-Hop/Jazz / Blues / Old times / Metal and Various Artists. We stock many collectable vinyl and limited editions. On CD, we have many other genres available too.

Question 20

Do you buy used records/vinyl collections / CDs?

Accepted Answer

Yes! You can bring your collection to us at one of our permanent markets or contact us and we will come and visit you. (Sell your record collection)

Question 21

Why can't I buy more than one copy of some items?

Accepted Answer

We do not stock quantities of the same record or CD but if it is not in stock, we can always order for you.

Question 22

Why do the used records have a black frame around them?

Accepted Answer

As they are used records, we want our customers to see the cover conditions.

Question 23

Can you commission a bespoke vinyl art portrait?

Accepted Answer

Yes! We can create a portrait out of a photo you have or any other image.

Question 24

How long will it take to create bespoke artwork?

Accepted Answer

It takes between one and two weeks! This is because the image will need to be hand-drawn and all the shadows need to be connected before we can start to cut the image to frame.

Question 25

What prices do you have for personal bespoke work?

Accepted Answer

The first personal bespoke portrait is £100 and will be exclusive and unique for you only. Any other reproductions after the first one will be at the price of £55.

For example, if you only order a portrait of a family member portrait or your band, the first and only work will be £100. After that, if you order 3 or 4 of the same the price will come down to £55.

If the commission is for a known artist not on our catalogue, there will be an extra charge of £10 for the image set-up over the requester.

Question 26

Why do you have different prices for bespoke artwork?

Accepted Answer

A personal photo portrait or family photo will be a one-off and we will not reproduce it again unless you request it. if it is an artist or band portrait not in stock, we will reproduce more to sell later on our website and in markets!

Question 27

Do you post artwork and records to Europe and other parts of the world?

Accepted Answer

Yes, we do! All our products are well packaged and boxed.

Question 28

I did buy a records Work but the person dont ;like. Can I get a refund?

Accepted Answer

Yes, you have 14 days to return. You will have to pay the return postage. Your money will be sent as soon as we get the artwork back.

NOTE: These works are hand-made individually and take from 3 to 4 hours from start to finish.

Question 29

I can not find my answer...

Accepted Answer

If you have any questions or need assistance, please do not hesitate to contact us.

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