Order & Shipping
- Can I add items to an existing order I have paid for already? And do I have to pay postage again?
Yes, you can! If you have placed an order already, just place another and we will ship both to the same delivery address. We will refund you any extra postage you have paid on the checkout page.
- Can I reserve an item without placing an immediate order for it?
Yes, you can! Contact us first and let us know what you would like!
- Can I place an order over the phone?
Yes, you can! 07833190601
- Is ordering from the Festival Trade website secure?
Yes! All our transactions are made with trustable security at the SumUp website payment gateway. If you would like to make a direct bank transfer, just contact us and we will send you the essential information.
- Can I buy it online and pick it up later?
Yes! You can pick up your item directly from us at the markets. At checkout, there is a box "send message to merchant" Let us know what day and market you will be picking up your item.
- How long will it take to get my order?
Usually 3 to 5 days! Generally, we post the next day. It can take a bit longer if it is a record artwork. All our post is first-class signed for.
- Order still not arrived?
Be patient! The Royal Mail can delay delivery. If the item needs to be posted outside the UK, we usually use Parcel Force and it can take longer for your item to arrive. The tracking number will be provided.
- How do you pack the orders?
Generally, we are very careful with packaging. Records will be packed with stiffeners and in a professional record box. Vinyl will be in their paper sleeve outside of the cover to avoid damage to the spine. Record artworks are framed with a glass front, so we are very careful and make sure the artwork will arrive without damage.
- I didn't get an email confirmation after the purchase.
Please check your email spam folder.